Delete account
Delete your Wooltasia account: where to request it, what happens to your projects and how to undo it within two weeks.
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Where do I request the deletion?
Open the side menu in the top left, go to Profile and scroll down to the Delete Wooltasia account card. There you find the button Request account deletion.
The app asks once more: Are you sure? Only when you confirm in the dialog does the deletion start.
What happens to my data?
- Your account and all data, including synced projects, are deleted.
- The deletion happens two weeks after the request, until then everything stays.
- There is no refund for a running subscription.
- After the period the deletion is final and cannot be undone.
Projects that only live locally on your device do not depend on the account. Export them beforehand if you want to keep them: Export project as PDF template in the project overview.
Undo the deletion
Until the deadline you can change your mind at any time. The profile then shows the card Account deletion requested! with the date of deletion and the button Undo account deletion below it.
Afterwards your account simply keeps running, including subscription status and projects.
Just cancel the subscription instead?
Cancelling is not the same as deleting the account. If you only want to stop the costs, cancelling the subscription is enough: the app and your projects stay, and the limits of free use apply again.
Common questions
Do I get a confirmation of the deletion?
Yes. The profile shows the request together with the planned deletion date while the period runs. Afterwards the note disappears along with the account.
Why two weeks of waiting?
The two weeks are a safety net: if you request it by mistake, you can undo it calmly and keep working. Only afterwards does the deletion happen.